Incident Response Analyst

Job Summary

A company is looking for an Incident Response Analyst to manage IT incidents and ensure effective resolution.

Key Responsibilities

• Oversee incident response and coordination, acting as the primary point of contact during major incidents
• Facilitate incident resolution with technical teams and conduct post-incident reviews
• Prepare incident reports and collaborate with Problem Management to address recurring issues

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 2-5 years of experience in incident management
• Strong understanding of ITIL framework (Incident, Problem, and Change Management)
• Ability to work in a fast-paced environment, managing multiple incidents simultaneously
• Experience with IT Service Management tools is preferred