IT Help Desk Specialist

Job Summary

A company is looking for a Support Desk Specialist (Tier 2 IT Help Desk).

Key Responsibilities

• Provide technical support and remote help desk services to clients, escalating issues as necessary
• Review systems and recommend improvements for efficiency and performance
• Maintain client documentation and stay updated with relevant technology

Required Qualifications

• Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
• Current certifications such as MCSA, CCENT, A+, N+, or Security+ preferred
• Solid understanding of network operating systems and client environment services
• Proficiency with business collaboration tools, including MS Office applications
• Ability to work in a call center environment and support multiple companies