Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (PST - Time Zone).

Key Responsibilities

• Maintain and respond to support/task tickets in the help desk system
• Own a variety of client requests from start to finish while keeping stakeholders updated
• Act as a liaison between clients and development to resolve technical issues

Required Qualifications

• 2-4 years of experience in software support and/or onboarding services in a SaaS organization
• Expertise in managing support ticket queues and driving timely resolutions
• Experience with help desk ticketing systems, issue tracking software, and CRM software
• Ability to work cross-functionally with various teams
• Experience in technical troubleshooting on SaaS platforms is a plus