IT Support Analyst I – Remote (Overnight shift-must reside in FL)

About the position

Responsibilities
• Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications.
• Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), ensuring proper cabling for new installations and office reconfigurations.
• Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections.
• Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk.
• Recommend hardware and software acquisitions and assist users with evaluating their needs.
• Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed.
• Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions.
• Recommend improvements to operating procedures and contribute to the development of procedure manuals.
• Participate in the planning, design, and acquisition of new or upgraded hardware and software systems.
• Stay current with technology trends and recommend modifications as necessary.
• Ensure confidentiality and demonstrate competencies relevant to the position.

Requirements
• High school diploma or GED required.
• Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience.
• Valid Florida Class E driver’s license and a satisfactory driving record.
• Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers.
• Understanding of financial, business, and administrative applications, and the associated hardware and software.
• Familiarity with current technologies in applications, networks, and telecommunications.
• Skilled in troubleshooting and resolving hardware and software issues.
• Ability to clearly explain technical concepts to non-technical users.
• Competence in installing, configuring, and upgrading business software and hardware.
• Strong organizational skills and ability to prioritize work effectively to meet deadlines.
• Excellent communication skills, both verbal and written.

Benefits
• 15 days of Paid Time Off (PTO)
• 8 Paid Holidays
• Medical, Dental, and Vision Insurance
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Corporate Discounts
• 401K Program
• Employee Referral Bonus Program