Licensed Home Energy Technical Advisor

Job Summary

A company is looking for a Technical Advisor (Home Energy).

Key Responsibilities

• Perform remote diagnosis and troubleshooting of charging equipment while ensuring high customer satisfaction
• Create and manage customer cases in Salesforce and coordinate logistics for parts and technical escalations
• Provide pre-sale consultations, oversee post-sale support, and train other agents as needed

Required Qualifications

• 3+ years of experience as an electrician or in EV charging equipment repair/installation
• Minimum 2 years in a call center or customer-facing environment
• Proficiency in Microsoft Office Suite and Salesforce
• Associate/Trade degree in a related field or four years of equivalent experience
• Valid driver's license