Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 20-40 customers, ensuring satisfaction and driving adoption
• Identify expansion opportunities and implement strategies to reduce churn
• Develop and execute customer success plans, conducting regular check-ins and trainings

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or similar roles
• Experience with SaaS or tech platforms is preferred
• Familiarity with customer lifecycle processes such as onboarding and renewal
• Proven ability to manage a portfolio of mid-market customers successfully
• Experience using a Customer Success Management Platform