Patient Account Services Specialist

Job Summary

A company is looking for an Inbound Patient Account Services Specialist to provide customer support and assist patients with billing inquiries.

Key Responsibilities

• Assist patients in navigating billing and reimbursement processes while providing high-level customer service
• Document interactions accurately and manage follow-up actions to resolve patient concerns
• Meet call center metrics related to call volume and quality while maintaining a professional demeanor

Required Qualifications

• 6 months of experience in healthcare billing, reimbursement, or collections practices
• Proficiency in Microsoft Word, Outlook, and Excel with at least 1 year of experience using these applications
• Verifiable high school diploma or GED required
• Ability to work independently and collaboratively in a team setting
• Experience in offering emotional support and empathy in patient interactions