Remote Call Center Representative

Job Summary

A company is looking for a Call Center Representative for a 7-month contract position.

Key Responsibilities

• Listen to callers' concerns and manage their expectations for timely resolution
• Walk callers through troubleshooting steps and document information in the ticket management application
• Handle customer complaints and provide elevated technical support expertise

Required Qualifications

• High School Diploma or GED
• 5 years of experience answering inbound phone calls
• At least 3 years in customer service or equivalent experience
• 12 months of technical support experience
• Proficient in client management ticketing applications