Loan Processor Supervisor

Job Summary

A company is looking for a Loan Processor Supervisor to lead and support a remote loan processing team.

Key Responsibilities

• Lead and mentor a team to achieve departmental goals while fostering a collaborative environment
• Ensure compliance with company, state, and federal policies regarding loan originations and servicing
• Monitor employee performance, provide coaching, and implement departmental changes for efficiency

Required Qualifications

• 3+ years of experience in a customer service-related role with at least 12 months in managing contact center operations
• Knowledge of regulatory issues surrounding consumer lending products and guidelines
• Proven experience in driving team goals and performance standards
• Experience with Salesforce or a similar Customer Relationship Management (CRM) system
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment