Logistics Associate

Job Summary

A company is looking for a Logistics Support Specialist.

Key Responsibilities

• Monitor and manage client cases in the ticketing queue, ensuring timely responses and SLA compliance
• Assist with product uploading, editing, and other data entry tasks to support the logistics team
• Resolve order-related issues by coordinating with vendors, carriers, and internal teams

Required Qualifications

• Experience in logistics, order management, customer support, or data entry
• Proficiency in Excel and Google Suite; familiarity with Zendesk or CRM/ticketing systems is a plus
• Ability to manage multiple cases independently within 30-45 days
• Experience with vendor/client communication preferred
• Experience in a warehouse environment or with warehouse management systems is a bonus