Manager of Customer Service Operations

Job Summary

A company is looking for a Manager of Customer Service Operations.

Key Responsibilities

• Oversee day-to-day operations of the centralized contact center to ensure high-quality customer service
• Design and manage the contact center quality program and lead centralized training functions
• Report on contract deliverables and internal performance, ensuring compliance with SLAs and KPIs

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience
• 5+ years of management experience in a healthcare or insurance call center environment
• 3+ years of experience in a contact center leadership role