Mental Health Specialist II

Job Summary

A company is looking for a Mental Health Specialist II to provide support for the 988 Lifeline Services Call Center.

Key Responsibilities

• Model good communication and recovery-oriented living skills to clients
• Respond to service requests promptly and maintain knowledge of available resources
• Document assessments and collaborate with other staff for client disposition

Required Qualifications

• Four years of full-time paid experience in a mental health or human service field, or a Bachelor's Degree in a relevant field
• Competency in recognizing and addressing the unique needs of clients
• Ability to handle phone requests under time and decision-making pressure
• Experience with crisis intervention
• Familiarity with documentation policies and procedures