Onboarding Customer Success Manager

Job Summary

A company is looking for an Onboarding Customer Success Manager.

Key Responsibilities

• Guide new customers through the initial setup to drive product value and adoption
• Act as the customer's advocate, ensuring their needs are communicated to internal teams
• Track and analyze key performance indicators related to customer success and provide updates to leadership

Required Qualifications

• 2+ years of experience in Customer Success with onboarding responsibilities
• Client-facing experience in a SaaS company, preferably in marketing technologies
• Strong analytics capabilities for interpreting customer data and presenting ROI
• Experience managing multiple accounts simultaneously
• Tech-savvy with the ability to navigate a CRM and tech stack