Operations Manager with Top Secret Clearance

Job Summary

A company is looking for an Operations Manager - Service Desk to support a U.S. government client's IT service desk contract.

Key Responsibilities

• Serve as a senior on-site service desk manager
• Ensure the team meets the client's service delivery targets and objectives
• Support service desk reporting and assist with periodic briefings to client management

Required Qualifications

• Bachelor's Degree in Business, IT, or a similar field with a minimum of 3 years of IT service desk supervisory experience
• Background in Information Technology/Service Management frameworks and methodologies (ITIL, ITSM, CMMI, ISO, and AGILE)
• Active Top Secret clearance
• Project Management Institute (PMI) Project Management Professional (PMP) or similar certification preferred
• Experience supporting CBP/DHS preferred