Patient Access Call Center Representative

Job Summary

A company is looking for a PACT Representative I to provide patient support in a call center environment.

Key Responsibilities

• Link the patient experience between PACT and practice sites using established policies and procedures
• Schedule appointments, verify insurance information, and manage patient inquiries and needs
• Provide customer service according to departmental standards and assist with marketing efforts

Required Qualifications

• High School Graduate
• 0-1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software
• Ability to work in a fast-paced environment and handle multiple tasks