Customer Support Agent

Job Summary

A company is looking for a Dojo Tutor Support Agent.

Key Responsibilities

• Manage intricate situations, including billing disputes and urgent scheduling issues
• Handle high-stakes customer interactions with professionalism and care
• Provide real-time support for tutors and families, troubleshooting access issues and updating schedules

Required Qualifications

• 3+ years in customer service, focusing on complex issue resolution via email and chat
• Strong emotional intelligence to de-escalate tense situations and build trust
• Familiarity with subscription management processes and online tutoring platforms
• Experience with tools like Zendesk, Zoom, and Stripe is preferred
• Ability to adapt quickly to changing policies and high-stakes interactions