Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (L1).

Key Responsibilities

• Proactively monitor all production networks, applications, and services
• Respond to and resolve alerts/alarms according to standard operating procedures
• Track all issues in a ticketing system and escalate alerts/issues as necessary

Required Qualifications

• Working knowledge of Windows and Linux operating systems
• Experience with ticket tracking systems
• Good level of English - B2 or higher
• Excellent monitoring and troubleshooting skills
• Basic understanding of networking protocols (BGP, MPLS, OSPF) is a plus