Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to assist with patient billing solutions remotely.

Key Responsibilities

• Respond to patient and guarantor inquiries regarding billing issues, ensuring timely and professional communication
• Conduct account reviews and resolve inquiries, documenting all interactions accurately in billing systems
• Provide high-quality customer service while maintaining compliance with policies and HIPAA guidelines

Required Qualifications

• High School diploma or GED equivalent required
• Associates Degree preferred but not required
• 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly desired
• Knowledge of Epic billing systems preferred
• Alternative work experience or training in lieu of experience may be considered