Patient Access Call Center Representative

Job Summary

A company is looking for a PACT Representative I to assist with patient calls and appointment scheduling in a remote environment.

Key Responsibilities

• Link the patient experience between PACT and practice sites, assisting inbound callers and making outbound calls as needed
• Schedule patient appointments, verify insurance information, and ensure accuracy in medical records
• Identify emergent calls for immediate transfer to Registered Nurse and provide customer service per departmental standards

Required Qualifications

• High School Graduate
• 0 - 1 year experience in a call center, healthcare, or customer service-related area
• Basic knowledge of medical terminology is helpful but not required
• Basic understanding of computers and desktop software packages
• Ability to work in a fast-paced environment and handle various customer/patient needs