Product Support Manager

Job Summary

A company is looking for a Product Support Manager to lead the Product Support team.

Key Responsibilities

• Lead a team of Product Support Specialists to assist internal stakeholders with the loan origination system
• Set and maintain key performance indicators (KPIs) for the Product Support team
• Collaborate with cross-functional teams to troubleshoot product-level issues and propose process improvements

Qualifications

• 4-6+ years of experience in technical product support, including 2-3 years in a leadership role
• Experience with support software platforms such as Jira Service Management and Confluence
• Experience in the mortgage industry
• Ability to adapt processes in an iterative environment
• Strong work ethic and good judgment