Provider Experience Specialist

Job Summary

A company is looking for a Provider Experience Specialist I to manage provider interactions and ensure efficient scheduling and data retrieval.

Key Responsibilities

• Manage inbound and outbound calls professionally and resolve scheduling issues with provider offices
• Encourage medical providers to submit charts using various retrieval methods and respond to inquiries from provider offices
• Meet performance goals and adhere to company policies while maintaining HIPAA compliance

Required Qualifications

• High school diploma or GED is required
• 6+ months of experience in scheduling or customer service is required
• 1 year of call center experience, preferably with outbound or sales calls
• Demonstrated understanding of medical terminology
• Intermediate computer skills, including proficiency in Windows-based applications