Team Leader, Customer Support

Job Summary

A company is looking for a Team Leader, Core Products.

Key Responsibilities:

• Manage a team of customer support representatives, ensuring adequate staffing and training
• Provide coaching and mentorship to enhance team performance and customer support skills
• Handle escalated customer issues, ensuring timely and professional resolutions

Required Qualifications:

• 3-5 years of previous customer-facing experience
• 2+ years of leadership experience (preferred)
• Previous experience in a SaaS environment
• Experience in customer support or technical support roles
• Demonstrated leadership qualities, including coaching and mentoring abilities