Help Desk Lead

Job Summary

A company is looking for a Lead, Helpdesk.

Key Responsibilities

• Monitor on-duty agents and ensure timely ticket responses
• Act as an escalation point for problem resolution and project implementation
• Maintain reporting for team activities and service operations

Required Qualifications

• 8+ years of network administration or field network experience
• 2-5 years of experience managing a technical team
• Experience working for or with a Managed IT Services Provider
• Strong proficiency in configuring and troubleshooting networking services
• Advanced knowledge of Microsoft Office applications