Support Systems Administrator

Job Summary

A company is looking for a Systems Administrator to manage third-party support platforms and improve support workflows.

Key Responsibilities

• Manage and maintain third-party tools and platforms, including Zendesk and Amazon Connect
• Collaborate with cross-functional teams to translate business requirements into technical solutions
• Develop and update scripts for automation and write documentation for operational processes

Required Qualifications

• Experience with customer experience (CX) tools such as Zendesk or similar platforms
• Skilled in systems management, configuration, and improvement of CX platforms
• Ability to troubleshoot and resolve user issues quickly
• Comfortable with data analysis and reporting
• Familiarity with security best practices related to user access and system security