Remote Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Work From Home.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address questions and concerns
• Calmly resolve and de-escalate issues while tracking call-related information
• Respond to requests for assistance, process payments, and provide feedback on call issues

Required Qualifications

• High School Diploma or equivalent
• IT/Network certifications/degrees preferred
• Proven call center experience and a minimum of 6 months of customer service experience
• Ability to set up home Wi-Fi networks and configure routers or switches
• Core proficiency with laptop or desktop computers