Remote Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Mentor and manage a team of 15-18 Insurance Professionals, monitoring performance and providing feedback
• Oversee operational schedules and handle escalations to ensure rapid resolution and best practices
• Collaborate with leadership to enhance efficiency and team experience through strategic planning and process improvement

Required Qualifications

• Bachelor's degree or High School Diploma/GED
• 2+ years of progressive Contact Center experience
• Proven supervisory experience with the ability to coach and develop team members
• Ability to obtain a Property & Casualty insurance license within 90 days
• Flexibility to work various hours as needed, including evening shifts