Tier 1 Customer Support Supervisor

Job Summary

A company is looking for a Tier 1 Customer Support Sales Supervisor to lead a team of call center agents in a remote setting.

Key Responsibilities

• Supervise and coach a team of call center sales and support representatives
• Drive sales growth through inbound and outbound customer interactions
• Provide Tier 1 technical support for internet-related issues and assist agents with escalated inquiries

Required Qualifications

• Previous experience in call center supervision, sales, or customer support (internet/telecom industry preferred)
• Strong leadership and motivational skills
• Knowledge of basic internet troubleshooting (modems, routers, connectivity)
• Ability to analyze metrics and drive results
• High school diploma or equivalent