Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Bilingual (Mandarin).

Key Responsibilities

• Answer phones, emails, and live chat from customers
• Professionally respond to customer inquiries and escalate priority issues
• Record details of customer interactions and follow up on complicated cases

Required Qualifications

• 1 year of customer service-related experience (preferred)
• 1 year of call center experience (preferred)
• Basic knowledge of computers (required)
• Fluent in English and Mandarin (required)
• Excellent grammar, punctuation, and spelling (required)