Concierge Agent

Job Summary

A company is looking for a Concierge Agent to provide luxury, personalized experiences to automotive customers in a remote setting.

Key Responsibilities

• Assist new and existing automotive customers through various communication channels, including phone, video, email, and live chat
• Handle warranty service follow-up calls and new owner welcome calls, while gathering information and scheduling dealership appointments
• Maintain web-based records and collaborate with the concierge team using Microsoft Teams

Required Qualifications

• Must be able to work rotating shifts, including weekends and holidays
• Experience in call center/customer service, retail automotive, or hospitality industries preferred
• Reliable high-speed internet and a quiet setting for calls are required
• Minimum High School Diploma required; college certificate/diploma preferred
• Proficiency in Microsoft 365 and general computer skills necessary