Customer Care Coordinator

Job Summary

A company is looking for a Customer Care Coordinator II.

Key Responsibilities:

• Support all BioMed customers through various communication channels and database maintenance
• Provide operational support and administrative duties while maintaining confidentiality and exercising independent judgment
• Resolve customer issues and coordinate responses to customer requests while ensuring excellent customer service

Required Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred
• Minimum one year of related customer service work experience
• Advanced proficiency in computer skills, including Microsoft Office applications
• Experience with Customer Relationship Management (CRM) systems preferred