Customer Care Expert

Job Summary

A company is looking for a part-time Spanish-speaking customer care expert.

Key Responsibilities

• Manage customer support interactions via phone, email, and live chat
• Assist customers with scheduling, account-related questions, and service issues
• Follow up with customers to ensure satisfaction and resolution of issues

Required Qualifications

• 1+ years of help desk or troubleshooting customer service experience
• 1+ years of call center or contact center experience with moderate to high call volume
• Ability to work from home in a quiet, dedicated space
• Bilingual in Spanish
• Familiarity with hardware, complex technical services, or SaaS environments is preferred