Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional customer service over the telephone.

Key Responsibilities

• Respond to concerns of internal and external customers via telephone
• Take ownership of calls, ensuring resolution and follow-up as necessary
• Process changes and transactions according to corporate standards

Required Qualifications

• One to two years of customer service experience or equivalent education and experience
• Ability to obtain, organize, and present information effectively
• Working knowledge of production systems
• Proficiency in using email and internet browsers
• Familiarity with communication tools like Teams