Customer Care Representative

Job Summary

A company is looking for an Associate Customer Care Representative.

Key Responsibilities

• Manage low to medium level inquiries from customers through phone, email, or chat
• Troubleshoot customer issues and handle escalated situations
• Educate customers on best practices and provide basic product training

Required Qualifications

• At least six months of experience in a similar role or one year in customer service
• Ability to navigate through multiple systems simultaneously
• High tolerance for problem resolution and de-escalation
• Ability to recognize when to seek assistance from team members