Job Summary
A company is looking for a Customer Support Analyst II - Automation.
Key Responsibilities
- Serve as a primary contact for customers via phone, email, and web portal to address inquiries and resolve issues
- Collaborate with team members and departments to develop effective solutions for customer problems
- Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base
Required Qualifications
- BS/BA degree in computer systems or related field, relevant technical certification, or over one year of experience in customer support for software or business applications
- Experience in a fast-paced, collaborative environment
- Professional demeanor with a positive attitude
- Ability to self-direct and engage proactively in improvement opportunities
- Flexibility to work 8-hour shifts and participate in on-call weekend and holiday support
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