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Customer Support Analyst II

7/9/2025

No location specified

Job Summary

A company is looking for a Customer Support Analyst II - Automation.

Key Responsibilities
  • Serve as a primary contact for customers via phone, email, and web portal to address inquiries and resolve issues
  • Collaborate with team members and departments to develop effective solutions for customer problems
  • Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base
Required Qualifications
  • BS/BA degree in computer systems or related field, relevant technical certification, or over one year of experience in customer support for software or business applications
  • Experience in a fast-paced, collaborative environment
  • Professional demeanor with a positive attitude
  • Ability to self-direct and engage proactively in improvement opportunities
  • Flexibility to work 8-hour shifts and participate in on-call weekend and holiday support

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