Customer Support Analyst II

Job Summary

A company is looking for a Customer Support Analyst II - Automation.

Key Responsibilities

• Serve as a primary contact for customers via phone, email, and web portal to address inquiries and resolve issues
• Collaborate with team members and departments to develop effective solutions for customer problems
• Utilize Salesforce to document customer interactions and contribute to the Customer Support Knowledge Base

Required Qualifications

• BS/BA degree in computer systems or related field, relevant technical certification, or over one year of experience in customer support for software or business applications
• Experience in a fast-paced, collaborative environment
• Professional demeanor with a positive attitude
• Ability to self-direct and engage proactively in improvement opportunities
• Flexibility to work 8-hour shifts and participate in on-call weekend and holiday support