Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide technical support and solutions for various software platforms.

Key Responsibilities:

• Provide technical support to customers via phone, email, and remote sessions
• Diagnose and resolve software issues while collaborating with internal teams
• Document support cases and solutions in the knowledge base

Required Qualifications:

• Associate or bachelor's degree in a technology-related field or equivalent experience
• Experience in a direct customer support role
• Experience installing and troubleshooting software solutions
• Ability to evaluate new operating systems, networking technologies, and hardware advancements
• Experience scripting in HTML, CSS, and JavaScript is preferred