Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional customer service and support to clients.

Key Responsibilities

• Provide prompt responses and training to client inquiries while ensuring a positive experience
• Manage technical support requests, report issues, and communicate solutions to clients
• Facilitate smooth onboarding for new clients and relay customer feedback to internal teams

Required Qualifications

• 1-2 years of experience in Customer Service or a related field
• Strong organizational skills for managing multiple client accounts
• Ability to create and modify procedures in a fast-paced environment
• Experience in multifamily housing and familiarity with CRM platforms is a plus
• Passion for the product and alignment with core values