Director of Customer Support

Job Summary

A company is looking for a Director, Customer Support to lead customer support teams and enhance operational efficiency.

Key Responsibilities

• Recruit, train, and develop the Tier 1 Customer Support team while ensuring adequate staffing and performance evaluation
• Lead the Support Operations Team to improve efficiency and maintain training materials for support staff
• Develop performance reports and collaborate with cross-functional teams to enhance service delivery and manage budgets

Required Qualifications

• 4+ years of experience in customer support management or an equivalent combination of education and experience
• Proven experience managing diverse products or teams within the technology or education sector
• Strong background in hiring, training, and performance management
• Proficiency in CRM tools and report generation
• Ability to work across time zones and manage global teams effectively