Director of Implementation Services

Job Summary

A company is looking for a Senior Director of Implementation & Services.

Key Responsibilities

• Lead and support the Implementation team to ensure successful onboarding experiences for accounting firms
• Report on key performance indicators to enhance customer satisfaction and retention
• Collaborate cross-functionally to align strategies and improve customer journeys

Required Qualifications

• Experience in leading implementation teams with a focus on customer empathy
• Proven ability to manage multiple tasks and relationships in a collaborative environment
• Strong analytical skills with a data-driven decision-making approach
• Experience in assessing and onboarding new technologies to improve business processes
• Ability to work cross-functionally and keep projects on track