HR Support Advisor

Job Summary

A company is looking for an HR Support Advisor to assist Team Members with inquiries related to Payroll, Leave of Absence, Benefits, and Human Resources Operations.

Key Responsibilities

• Provide Tier 1 support for Team Member inquiries regarding Payroll, Benefits, and LOA
• Diagnose issues and escalate complex cases to Tier 2 departments as necessary
• Manage and document support tickets in ServiceNow, ensuring timely follow-up and resolution

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree in HR or related field preferred
• Previous experience in a customer service or HR support role
• Familiarity with HR systems, particularly Workday, is a plus
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office Suite