L2 Support Engineer

Job Summary

A company is looking for an L2 Support Engineer to provide technical support for cloud development technologies.

Key Responsibilities

• Ensure reliable L2 support coverage for US-based customers and manage workload effectively
• Independently investigate and resolve customer issues, reproducing complex scenarios as needed
• Evolve into a resource for the team, contributing to onboarding, documentation, and process improvements

Required Qualifications

• 2-4 years of experience in a technical support role
• Proficient in Python and strong expertise in AWS
• Experience with tools such as Terraform, Pulumi, or AWS CDK/SDK
• Strong understanding of Linux, macOS, and Windows environments
• Familiarity with relational and non-relational database systems