Onboarding Coordinator

Job Summary

A company is looking for an Indirect Service Channel Onboarding Coordinator.

Key Responsibilities:

• Facilitate the onboarding of global external service providers onto standard processes and systems for medical device service
• Plan and execute testing of processes using the Channel Partner portal and ServiceMax, ensuring correct output and resolution of issues
• Provide training and support to channel partners on portal usage and processes

Required Qualifications:

• At least 3 years of experience with CRM systems, preferably Salesforce
• Knowledge of B2B technical service processes, preferably in medical technology
• Experience in system testing, including developing test plans and defect reporting
• Ability to work across complex IT landscapes and global business functions
• Experience in providing support and training to users globally