Renewals Operations Specialist

Job Summary

A company is looking for a Renewal Specialist to manage and execute renewal transactions for key accounts.

Key Responsibilities

• Manage the end-to-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals
• Prepare and deliver renewal quotes while collaborating with Account Executives and Customer Success Managers
• Identify upsell and cross-sell opportunities during the renewal process and forecast renewal bookings

Required Qualifications

• 2-3 years of experience in SaaS renewals, sales operations, customer success, or account management
• Strong understanding of recurring revenue models and subscription licensing
• Proficient in Microsoft Excel and experience with CRM/ERP systems like Salesforce
• Bachelor's degree in Business, Finance, or equivalent work experience
• Experience in cybersecurity, identity management, or enterprise software environments is preferred