Revenue Operations Manager

Job Summary

A company is looking for a Revenue Operations Manager to support Merchant Success and Customer Experience teams.

Key Responsibilities

• Manage Salesforce setup and various communication platforms to optimize post-sale operations
• Design and maintain key post-sale processes while collaborating with Customer Experience leadership
• Build dashboards and provide performance analysis to enhance customer retention and satisfaction

Required Qualifications

• 3-5+ years of experience in Revenue Operations or Customer Success Operations
• Salesforce Administrator certification is required; additional certifications are a plus
• Experience with telephony solutions and post-sale GTM tools
• Advanced skills in Excel/Sheets and proficiency with BI tools
• Bachelor's Degree in Business, Marketing, Finance, or related field; MBA preferred