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Senior Customer Success Manager

6/4/2025

No location specified

Job Summary

A company is looking for a Senior Customer Success Manager - Strategic Team.

Key Responsibilities
  • Create shared value by understanding ROI and building Success Plans
  • Innovate new success motions by piloting and proposing repeatable playbooks
  • Orchestrate across departments by project managing complex plans and engaging accounts
Required Qualifications, Training, and Education
  • 7 years of customer-facing support in the software industry
  • 5 years of litigation support experience, with Relativity Administrator experience preferred
  • Expertise in managing key accounts in a customer-facing role
  • Experience in the software technology sector
  • Proven success in independently managing complex projects

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