Job Summary
A company is looking for a Senior Customer Success Manager - Strategic Team.
Key Responsibilities
- Create shared value by understanding ROI and building Success Plans
- Innovate new success motions by piloting and proposing repeatable playbooks
- Orchestrate across departments by project managing complex plans and engaging accounts
Required Qualifications, Training, and Education
- 7 years of customer-facing support in the software industry
- 5 years of litigation support experience, with Relativity Administrator experience preferred
- Expertise in managing key accounts in a customer-facing role
- Experience in the software technology sector
- Proven success in independently managing complex projects
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