Senior Patient Success Advocate

Job Summary

A company is looking for a Senior Patient Success Advocate to provide support to patients in a preventative care management program.

Key Responsibilities

• Deliver exceptional support to patients via phone, email, and chat, addressing inquiries and technical issues
• Educate patients on the benefits of the program, ensuring they feel informed and empowered in their care journey
• Proactively follow up with patients to confirm resolution of concerns and escalate issues as needed

Required Qualifications

• 3+ years of experience in a multi-channel help desk environment
• Experience in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Prior experience in a metrics-driven position
• Experience working with Medicare patients
• Ability to work in a remote environment with stable internet connectivity