Job Summary
A company is looking for a Technical Account Manager to provide expert technical support and guidance to customers.
Key Responsibilities
- Develop and maintain strong relationships with assigned customers, understanding their unique business needs
- Provide expert technical advice and solutions tailored to customer requirements and troubleshoot complex issues
- Collaborate with internal teams to address customer feedback and improve product offerings
Required Qualifications
- Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
- In-depth product knowledge of similar platforms and ability to configure complex workflows
- Strong understanding of web technologies, integrations, and APIs
- High emotional intelligence with the ability to build strong customer relationships
- Proven ability to collaborate across departments, including Product, Engineering, and Support teams
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