Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide expert technical support and guidance to customers.

Key Responsibilities

• Develop and maintain strong relationships with assigned customers, understanding their unique business needs
• Provide expert technical advice and solutions tailored to customer requirements and troubleshoot complex issues
• Collaborate with internal teams to address customer feedback and improve product offerings

Required Qualifications

• Proven experience in a senior technical support or customer success role, preferably in a SaaS environment
• In-depth product knowledge of similar platforms and ability to configure complex workflows
• Strong understanding of web technologies, integrations, and APIs
• High emotional intelligence with the ability to build strong customer relationships
• Proven ability to collaborate across departments, including Product, Engineering, and Support teams