Vice President of Client Success

Job Summary

A company is looking for a Vice President of Client Success.

Key Responsibilities

• Lead and develop a post-sales team of Client Managers and Directors of Strategic Accounts
• Build and implement a data-driven success strategy to enhance customer engagement and outcomes
• Measure and analyze key performance indicators to continuously improve client satisfaction and retention

Required Qualifications

• 7+ years of leadership experience in Client Success or Account Management within high-growth SaaS organizations
• Proven experience managing a book of business with at least $50M+ in Annual Recurring Revenue (ARR)
• Expertise in Healthtech or similar regulated SaaS industries preferred
• Bachelor's degree in Healthcare, Business, Marketing, or related field required; MBA preferred
• Strong analytical capabilities and familiarity with data visualization tools