Washington Licensed Account Specialist

Job Summary

A company is looking for an Account Specialist to coordinate sales and customer support activities for Medicare and Individual lines of business.

Key Responsibilities

• Identify and address customer-related escalations and educate customers on tools and procedures
• Monitor customer experiences and collaborate with sales teams to implement solutions for optimal service
• Assist in the creation of root cause analysis reports and ensure accurate data submissions from producers

Required Qualifications

• Associates degree or three years of relevant work experience
• Three years of work experience, including two years in the insurance industry and one year in customer service
• Possess or obtain an Agent's license within 60 days of hire
• Experience with Medicare and/or Individual products is strongly preferred
• Knowledge of business applications and systems for reporting and process management