Job Summary
A company is looking for an Account Specialist to coordinate sales and customer support activities for Medicare and Individual lines of business.
Key Responsibilities
- Identify and address customer-related escalations and educate customers on tools and procedures
- Monitor customer experiences and collaborate with sales teams to implement solutions for optimal service
- Assist in the creation of root cause analysis reports and ensure accurate data submissions from producers
Required Qualifications
- Associates degree or three years of relevant work experience
- Three years of work experience, including two years in the insurance industry and one year in customer service
- Possess or obtain an Agent's license within 60 days of hire
- Experience with Medicare and/or Individual products is strongly preferred
- Knowledge of business applications and systems for reporting and process management
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