Renewals Specialist

Job Summary

A company is looking for a Renewals Specialist to manage client renewals and drive customer retention.

Key Responsibilities

• Manage and execute renewal processes for a high-volume portfolio of event ticketing clients
• Implement and optimize automated renewal workflows and multi-channel outreach campaigns
• Track and analyze key renewal metrics and generate regular performance reports

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field
• 2+ years of experience in renewal management, account management, customer success, or sales roles
• Proficiency with CRM platforms and marketing automation tools
• Experience in B2B SaaS or subscription-based services preferred
• Strong Excel/Google Sheets skills for data analysis and reporting