Resident Support Engineer

Job Summary

A company is looking for a Resident Support Engineer to manage support for a strategic customer account and coordinate product rollouts.

Key Responsibilities:

• Act as the primary technical contact for customer support within the strategic account
• Ensure effective communication between the customer and internal teams, maintaining action item registers
• Provide troubleshooting expertise and drive software resolutions with the development team

Required Qualifications:

• BS/MS in Electrical Engineering, Computer Engineering, or equivalent
• 8+ years of experience in technical customer service or consulting with a focus on SaaS technologies
• CCNP/JNCIA/NRS II certification is desirable
• Experience with configuration and troubleshooting of routers and telecommunications technologies
• Network engineering and integration experience with large-scale projects